Terms of Service

LFCounter, operated by NoSaaS LLC, a Texas limited liability company ("LFCounter", "we", "us", or "the Company"), runs a matchmaking service for Counter-Strike at lfcounter.com (the "Service"). These terms are the agreement between you and NoSaaS LLC for using it. By creating an account or using the Service, you accept them. If you do not agree, do not use the Service.

Questions about these terms go to support@lfcounter.com. Our Privacy Policy is a separate document and is part of this agreement by reference.

1. Who we are and what this covers

NoSaaS LLC is a Texas LLC. These terms cover your use of lfcounter.com and the match servers it starts on your behalf. They do not cover Steam, Counter-Strike itself, or any other product not operated by us, even where those products are necessary to use the Service.

2. What the Service does

You queue with other players. The Service places you into a ten-player match and starts a dedicated game server for it on demand, in the cloud. When the match ends, that server is shut down. A free account can play a limited number of ranked matches each week. A paid subscription raises that limit.

We design the Service with care, but no online service pleases everyone or runs without bugs. We do not guarantee the Service will meet your particular expectations, and we do not guarantee it is free of defects.

3. Your account

You can create an account by signing in with Steam, or with an email address and a password you choose. Either way, the account is personal to you. Do not share it, sell it, or let someone else play matches under it. You are responsible for everything that happens on your account, including from a compromised password, and for keeping your login details secure.

A Steam sign-in is handled entirely by Steam's own login page. We never see or store your Steam password. An email account's password is stored only as a salted hash we cannot reverse.

Matches are seated by your Steam identity, so an account with no Steam profile attached can browse the site and queue, but cannot actually be placed in a match. You link a Steam profile either by signing in with Steam directly, or, if you signed up with email, by entering your profile and, if asked, briefly making it public so we can confirm a code you're shown belongs to you. You can make it private again once linked.

You must be a human; accounts created by bots or other automated signup methods are not permitted. You must be at least 13 years old to use the Service. If you are old enough to use the Service where you live but not old enough to enter into a contract on your own, a parent or guardian must agree to these terms on your behalf, including for any purchase.

4. Conduct

Playing on LFCounter, you agree not to:

• Cheat, or use aim assistance, wallhacks, or any other software that gives you an unfair advantage.
• Exploit bugs in the game, the plugins running on our servers, or the Service itself, instead of reporting them.
• Harass, bully, threaten, or abuse other players or our staff, whether directly or by encouraging someone else to.
• Post or use hate speech: content that attacks or demeans a person or group for who they are, including their race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, or disability.
• Impersonate another player, staff member, or organization, or misrepresent your association with one.
• Dox another player: post or threaten to post their real name, address, phone number, financial details, or other private information without their consent.
• Deliberately disrupt a match, for example by team-killing, griefing, or refusing to play once a match has started.
• Evade a suspension or ban by creating another account or using someone else's.
• Access the Service through scripts, bots, or other automated means, except through any API we publish for that purpose.
• Attempt to disrupt, overload, or gain unauthorized access to our servers or infrastructure.

The game itself enforces some of this automatically. A player who team-kills repeatedly in one match is removed from that server by the game, and an account with a pattern of repeated team kills is placed on an automatic queue cooldown.

5. Enforcement

If you break section 4, we can warn you, suspend your account, or terminate it, depending on how serious and how repeated the conduct is. We can also remove or cancel a match in progress if it is being disrupted. We do not owe you a refund for time lost to a suspension or termination that follows a violation of these terms. We reserve the right to refuse the Service to anyone for any reason, including conduct that has nothing to do with a match, such as abuse directed at our support staff.

6. Subscriptions, billing, and auto-renewal

Paid tiers are billed by card through Stripe. We do not receive or store your full card number; Stripe collects it, and we keep only the card's brand, its last four digits, and its expiry month and year, so your account page can show you which card is on file.

Auto-renewal. A paid subscription renews automatically at the interval and price shown to you when you subscribed, for example monthly or annually, until you cancel it. We do not send a separate reminder before each renewal charge.

Cancellation. You can cancel at any time from your account page. Cancelling stops the subscription from renewing; it does not end your access immediately. Your paid access continues until the end of the period you already paid for, and then ends and the account reverts to the free tier. We do not provide automatic or partial refunds for the remainder of a paid period after cancellation, and we do not prorate unused time. An email or verbal request to cancel is not itself a cancellation; use the control on your account page, or ask support@lfcounter.com to do it for you.

We may change subscription pricing going forward. If we raise the price on a tier you are already subscribed to, we will give you at least 30 days' notice by email before it takes effect.

7. Right of withdrawal for EU and UK consumers

If you are a consumer in the European Union or the United Kingdom, Directive 2011/83/EU on consumer rights, and the equivalent UK regulations, give you 14 days from the day you enter into a paid subscription to withdraw from it without giving a reason, and to receive a refund of what you paid for that subscription.

This right does not apply once performance of the service has begun, if you expressly asked us to start providing it before the 14-day period ended and acknowledged that doing so would end your right of withdrawal once performance began. Where that exception applies to your subscription, you will not be able to withdraw once the paid access you asked for has started.

8. Your IP address and other players

When a match starts, you connect directly to the game server we provisioned for it, and your IP address is visible to that server the same way it would be on any other Counter-Strike server. This is a normal part of how the game connects players and is not something LFCounter can change while still running dedicated match servers.

9. Intellectual property

LFCounter is not affiliated with or endorsed by Valve Corporation. Counter-Strike, Steam, and related marks belong to Valve. We do not claim any right to them beyond what is needed to run a compatible matchmaking service.

The Company owns all right, title, and interest in the Service, including its software, design, and branding, apart from marks belonging to Valve or other third parties. You do not gain any ownership rights in the Service by using it, and you may not copy, reuse, or exploit any part of it beyond what these terms allow.

10. Copyright and DMCA

If you believe content on the Service infringes your copyright, you can send a takedown notice to support@lfcounter.com. To be effective under the Digital Millennium Copyright Act, a notice must include:

• A physical or electronic signature of the copyright owner or someone authorized to act for them.
• Identification of the copyrighted work claimed to be infringed.
• Identification of the material you claim is infringing, and where it appears on the Service, with enough detail for us to find it.
• Your contact information, including an address, phone number, and email address.
• A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on the copyright owner's behalf.

If we remove content in response to a notice, we will tell the affected user and give them a chance to send a counter-notice. To be effective, a counter-notice must include:

• Your physical or electronic signature.
• Identification of the material that was removed, and where it appeared before removal.
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of a mistake or misidentification.
• Your name, address, and phone number, and a statement that you consent to the jurisdiction of the federal court for the district where your address is located, or, if outside the United States, for any district where the Service may be found, and that you will accept service of process from the person who sent the original notice.

We may terminate the accounts of users who repeatedly infringe copyright.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not promise the Service will be uninterrupted, error-free, or available at any particular time. Game servers run on third-party cloud infrastructure that is outside our direct control, and a match can be affected by problems there.

12. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, NOSAAS LLC IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING LOST MATCHES, LOST RANKING PROGRESS, OR LOST TIME, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Our total liability to you for any claim arising from these terms or the Service is limited to the amount you paid us in the three months before the claim arose.

13. Indemnification

You agree to defend, indemnify, and hold harmless NoSaaS LLC and its officers and employees from any claim, damages, or expenses, including reasonable legal fees, arising from your violation of these terms, your misuse of the Service, or content or conduct you are responsible for.

14. Force majeure

We are not liable for any delay or failure to perform caused by something outside our reasonable control, including outages at our cloud providers, denial-of-service attacks, internet or power failures, acts of government, or acts of God.

15. Changes to the Service and these terms

We can change, suspend, or discontinue any part of the Service, including features, subscription tiers, and pricing, at any time. We can also update these terms. When we make a material change, we will show you the new version and ask you to accept it before you can keep using the Service. The version and effective date at the top of this page tell you which version you last agreed to.

16. Ending your account

You can stop using the Service at any time. To close your account and have your personal data deleted, email privacy@lfcounter.com. See our Privacy Policy for what deletion does and does not remove. We may also suspend or terminate your account as described in section 5.

17. Assignment

You may not assign or transfer these terms, or your account, to anyone else without our written consent. We may assign these terms, without your consent, in connection with a merger, acquisition, sale of assets, or by operation of law.

18. Entire agreement

These terms, together with the Privacy Policy, are the entire agreement between you and NoSaaS LLC about the Service. They replace any earlier agreement or understanding about it, written or spoken.

19. Severability

If a court finds part of these terms unenforceable, the rest continue in full effect, and the unenforceable part is read to reflect its original intent as closely as the law allows.

20. Survival

Sections that by their nature should continue after your account ends, including intellectual property, disclaimer of warranties, limitation of liability, indemnification, arbitration and class action waiver, and governing law, survive the termination or expiration of these terms.

21. Notices

We may give you notice by posting it on the Service, by emailing the address on your account, or by updating the version and effective date at the top of this page. You may give us notice at support@lfcounter.com.

22. Arbitration and class action waiver

You and NoSaaS LLC agree to resolve any dispute arising out of or relating to these terms or the Service through binding, individual arbitration, not in court, except that either of us may bring an individual claim in small claims court, and either of us may seek injunctive relief in court to stop misuse of the Service or infringement of intellectual property rights.

The arbitration will be administered by the American Arbitration Association under its rules for consumer disputes, and will take place in Texas, or by phone or video conference, unless you and we agree otherwise. The arbitrator's decision is final and binding, and a court with proper jurisdiction may enter judgment on it.

You and NoSaaS LLC each waive the right to a jury trial and the right to bring or join a class action, collective action, or representative action. Claims must be brought only in an individual capacity, and an arbitrator may not combine more than one person's claims into a single proceeding.

If a court decides any part of this section other than the class action waiver is unenforceable, the rest of this section still applies. If a court decides the class action waiver is unenforceable, this entire arbitration section does not apply to that dispute, and it must be brought in the courts described in section 23.

23. Governing law

These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Any dispute arising out of these terms or the Service that is not subject to arbitration under section 22 will be brought in the state or federal courts located in Texas, and you and NoSaaS LLC each agree to the jurisdiction of those courts.

If you live somewhere whose law gives you consumer rights that an agreement cannot take away, this section does not take them away. It applies as far as the law where you live allows, and no further.

24. Contact

NoSaaS LLC, operating LFCounter. General and account questions: support@lfcounter.com. Our registered business address is available on request at that address.

Portions of this document are adapted from the Basecamp open-source policies, used under CC BY 4.0, and from GitHub's Acceptable Use Policies and DMCA Takedown Policy, released under CC0 1.0.